FAQs

🎨 Customization & Ordering

  • Q: How do I share the custom name or colour preferences for my order?

    • A: You can enter the name and select your preferred colour options directly on the product page before adding the item to your cart.

  • Q: What if I spelt the name wrong during checkout?

    • A: Please contact us via WhatsApp or email within 6 hours of placing your order to make any corrections. Because items are handmade to order, we cannot make changes once crafting has started!

  • Q: Can I see a preview before my custom item is made?

    • A: Since every piece is individually wire-shaped and knitted by hand, we craft each piece directly based on your selected specifications. Feel free to check out our Instagram highlights [@shilpshopstudio] to see real photos of past custom work!

📦 Crafting & Delivery Timelines

  • Q: How long will it take to get my order?

    • A: Because our creations are 100% handcrafted, please allow 3 to 5 business days for crafting and dispatch. Once shipped, delivery usually takes 3 to 5 days for metro cities and 5 to 7 days for the rest of India.

  • Q: Do you take urgent/rush orders?

    • A: If you need an item by a specific date, please reach out to us on Instagram DM or WhatsApp before placing your order, and we’ll do our best to accommodate your request!

🛠️ Product Care & Setup

  • Q: How do I hang my custom name Ukulele hanger on the wall?

    • A: Our custom hangers are lightweight and easy to set up! They can be hung using small seamless wall hooks, delicate nails, or damage-free command strips/hooks. You can go through our "How to section, where you will get a proper, detailed video of installation.

  • Q: Are the ukulele hangers strong enough for standard wooden ukuleles?

    • A: Yes! Our custom ukulele hangers are handcrafted using high-strength macrame cords designed to safely hold standard soprano, concert, and tenor ukuleles.

💳 Payments & Returns

  • Q: Can I return or exchange a customised item?

    • A: Because custom name hangers and personalised items are handcrafted specifically for you, they are non-refundable and non-returnable. However, if your item arrives damaged in transit, we will send a free replacement! Please check our Refund Policy page for full details.

  • Q: What payment options do you accept?

    • A: We accept UPI (Google Pay, PhonePe, Paytm), Netbanking, Credit Cards, and Debit Cards.